Frequently Asked Questions

What days are you open?

We are open 7 days a week. Weekdays from 7.30am to 5.30pm, Saturday 8.30am to 4pm and Sunday 9am to 4pm. On public holidays we may have reduced opening hours or be closed. Check our google listing, social media or our website for any notices.

Where are you located?

We are located in Campbells Creek, 5kms south of Castlemaine on Main Road. Our signature yellow and black signage will ensure you don’t miss us.

Do you deliver?

We can deliver to you on weekdays with our fleet of vehicles. Call us on 03 5472 1270 to check the availability and for a quotation. Prices vary depending on your location and size of the delivery.

How do I know if you stock a product or brand? Can I search this on your website?

If you wish to know if we stock a product or brand before coming into the store, you can call us on 03 5472 1270. Checking stock availability on our website is not yet available, however this is a feature we hope to develop in the future.

Can I purchase gift vouchers?

You may purchase a gift voucher in-store to a value you specify above $20. These make a great gift for Birthdays, Christmas or even as a thank you. Gift vouchers must be purchased in store and cannot be used as payments on trade accounts.

What payment methods to you accept?

We accept Cash or Eftpos in-store. Trade accounts are requested to pay by EFT. A surcharge applies for trade accounts paid by EFTPOS. Cheques may be accepted upon prior agreement.

Do you do trade accounts for customers?

Yes, for our trade customers, you can apply to have a trade account by completing our application form. Call us today to have our trade account application emailed to you or call in to the store and collect one.

How do I return a product?

To return a product to us for exchange or refund, the following conditions must be met:

  • Return must be made in-store within 14 calendar days from the date of your invoice.
  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • You will need to supply a receipt or proof of purchase.
  • The item must not be a special order.

If these conditions aren’t met, we reserve the right to refuse a refund. If your return is approved, we will process your refund to you based on your original method of payment. If you have any questions about these Returns process, please contact us.

What is HBT and a ‘H’ Store?

Hardware & Building Traders (HBT) is a buying group for independent timber, hardware, garden and building supplies retailers. When Mt Alexander Timber & Hardware commenced in December 2017, the store joined the HBT group to allow for an increased access to suppliers for a wider range and competitive pricing whilst remaining an independent locally owned store. Our branding in the trademark yellow and black is part of the ‘H’ Store branding of the HBT Group that you may see across Australia. If you see a H store, you can be confident in they are a locally owned independent business where you can Get the Right Stuff.

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